dcd99 Privacy Policy

Privacy at a Glance

The cards below summarise the key points of this Privacy Policy. The full legal text follows in the numbered sections. Where any conflict exists between this summary and the full text, the full text prevails.

1Introduction

dcd99 ("we", "us", "our", or "the Platform") is committed to protecting the personal data of players and visitors who use the dcd99 website and services. This Privacy Policy explains how dcd99 collects, uses, stores, discloses, and protects personal data in connection with the operation of our online casino and sports betting platform serving players across Bangladesh.

This Privacy Policy applies to all users of dcd99, including registered players, prospective players who browse without registering, and visitors to this website. By using the dcd99 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with this policy, you should not use our platform.

2What Data We Collect

dcd99 collects personal data in several categories depending on how you interact with the platform. The table below sets out the main data categories, examples of the specific data points collected in each category, and the purpose for which each category is collected.

dcd99 collects only data that is necessary for the purposes listed above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless this is strictly required to satisfy a specific legal obligation.

3How We Use Your Data

dcd99 uses the personal data we collect strictly for the following purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected unless we obtain your explicit consent to do so.

• Account administration: creating, verifying, maintaining, and closing your dcd99 account, including processing your registration details, conducting age and identity verification, and managing account security settings.
• Payment processing: executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank accounts; reconciling payment records; and resolving payment disputes.
• Regulatory compliance: fulfilling our obligations under applicable anti-money laundering (AML) and counter-terrorist financing (CTF) laws, including conducting enhanced due diligence where required, filing mandatory reports, and responding to lawful requests from competent authorities.
• Fraud and security: detecting, investigating, and preventing fraudulent transactions, account takeovers, multi-accounting, collusion, and other forms of abuse that could harm players or the integrity of the platform.
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling behaviour and, where appropriate, proactively reaching out to players who may benefit from responsible gaming tools such as deposit limits, session limits, or self-exclusion.
• Service communications: sending account-related notifications such as deposit confirmations, withdrawal status updates, security alerts, and policy change notices. Marketing communications are only sent where you have given explicit consent; you may withdraw consent at any time by contacting support.

dcd99 applies data minimisation principles throughout. We routinely review the data we hold and remove or anonymise data that is no longer required for any of the purposes listed above.

4Legal Basis for Processing

dcd99 processes personal data only where there is a valid legal basis to do so. The legal bases on which we rely are:

• Contractual necessity: processing your identity, contact, and financial data is necessary to create your dcd99 account, execute transactions, and deliver the gaming and betting services you have signed up to use.
• Legal obligation: processing for AML, CTF, KYC, and other regulatory compliance purposes is required by applicable law. dcd99 is legally obligated to conduct these activities regardless of player consent.
• Legitimate interests: processing technical and usage data for fraud prevention, platform security, and service improvement is necessary for the legitimate interests of dcd99 and its players, provided that these interests are not overridden by your own rights and interests.
• Consent: marketing communications and certain analytics activities are conducted only where you have given freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5Data Sharing and Disclosure

dcd99 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share data only in the following strictly limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and supported Bangladesh banks receive the financial data necessary to execute your deposit or withdrawal instruction. Each payment partner processes data under its own privacy terms.
• Identity verification providers: specialist KYC and age-verification providers receive identity data solely for the purpose of verifying that you meet our registration eligibility requirements. These providers are contractually bound to process data only for that stated purpose.
• Game content and platform providers: technical identifiers such as session tokens and account references are shared with game studios and platform infrastructure providers as necessary to deliver the games and services you access on dcd99.
• Regulatory and law enforcement authorities: dcd99 will disclose personal data to competent governmental or regulatory authorities when required to do so by applicable law, court order, or binding regulatory direction. dcd99 will endeavour to notify the affected player of any such disclosure where legally permissible to do so.
• Fraud prevention and anti-abuse networks: in confirmed cases of fraud, money laundering, or multi-accounting, anonymised or pseudonymised risk signals may be shared with industry fraud prevention services to protect the wider player community. No personally identifiable information is shared in this context beyond what is required by law.

6Data Retention

dcd99 retains personal data only for as long as is necessary for the purpose for which it was collected, subject to the following minimum retention periods which are driven by legal and regulatory requirements:

• Account and identity data: retained for the full duration of the player's active account and for a minimum of five (5) years following account closure, to satisfy AML and KYC record-keeping obligations.
• Transaction and financial data: retained for a minimum of six (6) years following each transaction, consistent with financial record-keeping obligations applicable to online gaming operators.
• Technical and usage logs: retained for up to twelve (12) months for security and fraud investigation purposes, after which they are anonymised or permanently deleted unless specifically required for an ongoing investigation.

Where retention is driven solely by legal obligation rather than operational need, dcd99 restricts access to that data during the retention period so that it is accessible only to personnel and systems with a demonstrated need for it. On expiry of any applicable retention period, data is securely deleted or anonymised using industry-standard methods.

7Data Security

dcd99 implements a layered security architecture to protect the personal data we hold. Our security measures include, but are not limited to, SSL/TLS encryption for all data in transit between your device and our servers, encryption of sensitive data fields at rest in our database systems, role-based access controls that restrict employee and system access to personal data on a need-to-know basis, and regular security assessments and penetration testing of our platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected players, dcd99 will take prompt remedial action and notify affected players in accordance with applicable notification obligations.

8Cookies and Tracking Technologies

dcd99 uses cookies and similar technologies on its platform. Cookies are small text files placed on your device when you visit our website. They allow us to recognise your device, remember your session preferences, and analyse how our platform is used. The cookies we use fall into the following categories:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: store your platform settings such as language preference and display options so that you do not need to re-enter them on each visit.
• Analytics cookies: collect anonymised data about how players navigate and use the dcd99 platform — such as which pages are visited most frequently and where users exit. This data is used in aggregate to improve platform usability and content. No personally identifiable information is collected via analytics cookies.
• Security and fraud-prevention cookies: used to detect suspicious behaviour, bot activity, and other technical anomalies that may indicate a security threat or terms violation. These cookies are essential for protecting both the platform and its players.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the dcd99 platform. Browsers and mobile devices offer built-in tools to view, delete, and block cookies — consult your browser's help documentation for specific instructions.

9Your Data Rights

As a player on the dcd99 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact dcd99 customer support via live chat or the support email address provided on this website. We will respond to valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data dcd99 holds about you, together with information about how that data is processed, where it came from, and with whom it has been shared.
• Right to rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. For contact and payment details, you may update most information directly in your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where processing is unlawful. Note that erasure requests cannot override data retention obligations imposed by applicable law.
• Right to restriction: you may request that dcd99 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of data while a correction request is under review.
• Right to object: where processing is based on legitimate interests, you may object to that processing. dcd99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for legal claims.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

dcd99 will not charge a fee for handling data rights requests submitted in good faith. We reserve the right to refuse requests that are manifestly unfounded or excessive, and to request reasonable identification verification before processing a sensitive data rights request.

10Children and Minors

The dcd99 platform is strictly for adults aged 21 years and above. dcd99 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on dcd99 without your knowledge, please contact our support team immediately.

11Third-Party Links

The dcd99 platform may contain references to third-party payment partners such as bKash, Nagad, and Rocket. These partners operate independently and maintain their own privacy policies. dcd99 is not responsible for the privacy practices of third-party services. When you use a payment partner's service to transact with dcd99, you are also subject to that partner's terms and privacy policy. We encourage you to review the privacy policies of any third-party service before using it.

12Changes to This Privacy Policy

dcd99 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — such as a change to the categories of data collected, the purposes for which data is used, or the parties with whom data is shared — dcd99 will endeavour to give registered players reasonable advance notice via their registered contact details or a prominent notice on the platform.

The current version of this Privacy Policy is always available on this page and is identified by the Last updated date at the top. Continued use of the dcd99 platform after any amendment constitutes acceptance of the updated policy.

13Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how dcd99 processes your personal data, please contact our support team. Our customer support team is available 24 hours a day, 7 days a week via live chat on the dcd99 platform.

Contact email: [email protected]. This address is for written correspondence only. For urgent account, security, or payment queries, live chat is the fastest channel available to Bangladesh players.